This course provides in depth knowledge of plain language communication. You will learn how to communicate more effectively in everyday communications including emails, in person and in presentations. You will learn to use short sentences and paragraphs, use everyday words and phrases, avoid unnecessary jargon, and use visual aids to enhance your presentations and meetings. You will learn to actively analyze your own words and become proactive versus reactive in your communications. This is a great refresher on using the English language to your benefit to improve your communications both inside and outside the workplace.

Learning Objectives

  1. Describe what plain language communication is and why it is important.
  2. Describe key techniques to improve communication.
  3. Critique and improve sample text.
  4. Describe when to use lists, numbers, visual aids, etc.

Topics Covered

  • Definition of plain language communication 
  • Benefits of plain language communication
  • 10 steps to put it into practice
  • Do’s and don’ts 
  • Examples and practice cases


Founder and Lead Instructor, UltimQuest Knowledge Inc.

Arun K. Mathur, FCPA, FCA, LPA

Arun is Partner at Gerald Duthie & Co. LLP, where he provides professional services to a diverse group of clients. Arun is also Owner and Lead Instructor at UltimQuest Knowledge Inc. He has been delivering corporate training on improving governance, ethics, internal control, performance measurement and related topics. He provides live and online training through CPA bodies across Canada and Bermuda. Arun served for several years on the Board for HealthForce Ontario Marketing and Recruitment Agency, and was also Chair of the Finance and Audit Committee there and for the Trillium Gift of Life Network. He has served on the CMA Ontario's Review Committee prior to the merger.